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KATTA INDONESIA
JI. RS. Fatmawati Raya No.1, South Gandaria,
Cilandak, South Jakarta 12420
© 2023 Katta. All Rights Reserved.

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Cancellation & Return
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Shipping and Delivery

FREE SHIPPING is available for all deliveries to Jabodetabek area.
Deliveries made to other areas are subject to rsatradingltd.com additional delivery charges. For all shipment outside Jabodetabek area, our consultants will be in touch with you to make the arrangements and calculate the charges.

DELIVERY DATE

Once your order is confirmed our sales project consultants will contact you to arrange the delivery and set the delivery date. In stock items are ready to ship within 7 days. For expedited delivery or special request such as gift wrapping and card you may contact us at (+62 21 22705111).

Delivery Terms

All orders can only be delivered after receiving full payment. Customers must give Katta at least 10 days notice to arrange deliveries. While every care will be taken to meet the delivery schedule, Katta is not responsible for any delays incurred due to circumstances that are beyond its control such as change in shipments and customs clearance regulations.

Cancellation and Return

Purchased items are not returnable, exchangeable, and refundable.

Stock and Availability

You can order any of our products as long as they are still available
If for any reason we are unable to fulfill your order due to stock issue, we will let you know in the earliest opportunity
We reserve the right not to process your order if we are unable to validate your payment due to reasons such as different account holder or incomplete payment.

Terms of Use

LEAD TIME

Lead times for NON- In-Stock Items are indicated per item basis in the quotation. Lead times are only counted starting from full down payment received and full order details confirmation by customer’s signature on the selected items to order.

PRODUCT FINISHING AND PICTURES

The picture of each product on our website is as described. However appearance of finishing and color may differ due to the light and condition when the picture is taken and accurate colors on the computer screen. You may request additional picture of each item in stock by contacting us at (+62 21 22705111).

PAYMENT

Payment can be made via bank transfer and credit card. Payment should be made strictly in 48 hours (2 days) after confirming the invoice.

ORDER CONFIRMATION

Order Confirmation will be sent out by email to the email address you entered during the transaction. If you cannot transfer and confirm within that time, your orders will automatically expire. You have to confirm your payment to validate your purchase. For any inquiry and status of your order you may contact us at (+62 21 22705111).

INSTALLATION

KATTA is NOT responsible for making sure that the goods purchased can fit into customer’s intended location and that all goods can be brought up by elevator.

PRODUCT WARRANTY AND MAINTENANCE

KATTA gives 6 months store warranty to all products that you purchased from us with the exceptions of normal usage wear and tear on products finishes and upholstery.
KATTA always checks the condition of the purchased goods before being delivered, and KATTA makes sure that all products are delivered in good condition.
Please be sure to check the condition of the purchased product upon receiving. Our carrier/courier is required to ask you to sign a Delivery Order as approval that the product has been received in good condition. If you notice the product is damaged upon delivery, you are requested to refuse acceptance of the product and to immediately inform us through phone us at +62 21 22705111.
Once products are received, the condition of products is under the responsibility of the customer.

FAQ

Where is your showroom located?

Our showroom is located at F1 Building Fatmawati, Jl. RS. Fatmawati Raya No. 1, South Gandaria, Cilandak, South Jakarta 12420.

Do we need to make an appointment before visiting your showroom?

You can come at any time during our operational hours without an appointment. If you’d like to visit outside of the operational hours, please contact our WhatsApp at +62 81389312239 to make an appointment.

What are the operational hours of KATTA?

We open :
Monday to Friday 10 AM - 7 PM
Saturday - Sunday by appointment only

Do you have a customer service number?

Yes, you can contact our official WhatsApp Business number at +62 81389312239 for more information about our products and services.

What kind of payment methods do you accept?

We accept payments via bank transfers to our BCA account as well as credit card payments online. We accept payments by cash as well but only in-store and not on delivery.

Feel free to get in touch with us directly:

KATTA
info@katta.co.id
+62 21 22705111
WA +62 81389312239

Privacy Policy for Katta

At Katta, accessible from https://katta.co.id/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Katta and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

Katta follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Cookies and Web Beacons

Like any other website, Katta uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google
https://policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Katta.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Katta, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Katta has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Katta's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Katta does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Katta. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

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